Online Membership System - FAQ
The current subscription year began on 1st July 2025. The old paper forms are being phased out and replaced with a new online membership system. ALL MEMBERS (including the Life members and Volunteer Club Officials) need to be included.
The only exception at the present time are new members who are currently on a Trial Membership.
The only exception at the present time are new members who are currently on a Trial Membership.
Why is the club switching to an online membership system?
An online system should allow the committee members to share essential data with each other and with the coaches in a secure way. You will be able to see your own entry and update it as necessary. It will allow payments to be collected more promptly and efficiently. With an increasing number of payments being made remotely (not just subscriptions but race entry fees and charges for social events), this system should make it easier to identify and record each payment and what it is for. In particular, it should considerably ease the record-keeping needed for Gift Aid.
An online system should allow the committee members to share essential data with each other and with the coaches in a secure way. You will be able to see your own entry and update it as necessary. It will allow payments to be collected more promptly and efficiently. With an increasing number of payments being made remotely (not just subscriptions but race entry fees and charges for social events), this system should make it easier to identify and record each payment and what it is for. In particular, it should considerably ease the record-keeping needed for Gift Aid.
Who will add my details?
1. Existing annual/life members should create their own entries on the Membership system.
If you are claiming a family discount, one adult Member (or parent) in your family group creates the membership record on behalf of your entire family. There are no family discounts for Life, Volunteer, Distance or Coach memberships, so for these types of membership, each Member needs to create their own record separately.
2. Transitioning from Trial to Annual membership - in most cases we will set your profile up for you using information you gave us previously, so that we can incorporate the personalised discount due to you.
1. Existing annual/life members should create their own entries on the Membership system.
If you are claiming a family discount, one adult Member (or parent) in your family group creates the membership record on behalf of your entire family. There are no family discounts for Life, Volunteer, Distance or Coach memberships, so for these types of membership, each Member needs to create their own record separately.
2. Transitioning from Trial to Annual membership - in most cases we will set your profile up for you using information you gave us previously, so that we can incorporate the personalised discount due to you.
How do I log in?
You will be sent a link by the Secretary. If you are creating your own profile, you do not need to sign in. Just hit the big orange "Join Us / Renew" button and start filling in the form.
If a profile has already been created, by yourself or by the Club, the person who is the main contact for your family group can sign in using their email address. They will receive a link by email to connect them to the profile for their group.
You will be sent a link by the Secretary. If you are creating your own profile, you do not need to sign in. Just hit the big orange "Join Us / Renew" button and start filling in the form.
If a profile has already been created, by yourself or by the Club, the person who is the main contact for your family group can sign in using their email address. They will receive a link by email to connect them to the profile for their group.
What is on the membership form?
The form begins with the contact details of the "Contact Person" - this will typically be one of the senior club members in any family group or, if all members are under 18, a parent. Extra phone numbers and email addresses can also be added.
Then it moves on to collecting the details about the first Member in the group. Select the appropriate Membership package for the number of Seniors/Juniors in your family group. You will be asked to agree to the club's terms and conditions.
If you have selected a membership package for multiple Members, the NEXT button will take you to another page where you can enter the details of second family member, and so on.
When all the Members' details have been entered, you will see a summary page showing what you have entered. You can go back and edit it if necessary. If all is good, hit "Send for Approval", which will send the details off to a club administrator for checking.
The form begins with the contact details of the "Contact Person" - this will typically be one of the senior club members in any family group or, if all members are under 18, a parent. Extra phone numbers and email addresses can also be added.
Then it moves on to collecting the details about the first Member in the group. Select the appropriate Membership package for the number of Seniors/Juniors in your family group. You will be asked to agree to the club's terms and conditions.
If you have selected a membership package for multiple Members, the NEXT button will take you to another page where you can enter the details of second family member, and so on.
When all the Members' details have been entered, you will see a summary page showing what you have entered. You can go back and edit it if necessary. If all is good, hit "Send for Approval", which will send the details off to a club administrator for checking.
What happens after I have filled in my details?
When your record has been checked, you will receive an email inviting you to reconnect to your member page and pay. When the Treasurer has confirmed receipt of your payment, you will get a final email confirming Membership.
If your membership type does not require a payment (e.g. Life members) you will not get a request for payment, just a final confirmation of Membership.
When your record has been checked, you will receive an email inviting you to reconnect to your member page and pay. When the Treasurer has confirmed receipt of your payment, you will get a final email confirming Membership.
If your membership type does not require a payment (e.g. Life members) you will not get a request for payment, just a final confirmation of Membership.
How do I pay?
Any payment due should be made using the payment code that will be sent to you after your entry is complete and been verified by the Club. The club accepts several different types of payment and instructions will be included with your payment code. At the moment you cannot pay on the site itself as this would incur an extra cost, but this may be considered in the future.
Any payment due should be made using the payment code that will be sent to you after your entry is complete and been verified by the Club. The club accepts several different types of payment and instructions will be included with your payment code. At the moment you cannot pay on the site itself as this would incur an extra cost, but this may be considered in the future.
Why am I being asked to renew and pay again?
Initially, we were only seeking to collect the first Quarter of your subscription, because we were not sure that payments received before we received our Gift Aid registration from HMRC would be eligible. This has now been sorted out and the Gift Aid option added to the form. We now need to collect the rest of the year's subscription. IF you have already paid for the first Quarter, a discount for that amount will be automatically applied at checkout.
Initially, we were only seeking to collect the first Quarter of your subscription, because we were not sure that payments received before we received our Gift Aid registration from HMRC would be eligible. This has now been sorted out and the Gift Aid option added to the form. We now need to collect the rest of the year's subscription. IF you have already paid for the first Quarter, a discount for that amount will be automatically applied at checkout.
Should I tick the Gift Aid Box?
As a Charity, the club can claim back the tax you already paid on the value of your subscription, at no cost to yourself. This will be worth 25p for every £1 of the subscription you pay, so we strongly urge everyone eligible to do this. You must only tick the box if you are a UK tax payer - if you cease to be one in the future, please un-tick the box and let the Treasurer know. Gift Aid should be a considerable boost to the club's income and help us to avoid putting the subscription price up.
As a Charity, the club can claim back the tax you already paid on the value of your subscription, at no cost to yourself. This will be worth 25p for every £1 of the subscription you pay, so we strongly urge everyone eligible to do this. You must only tick the box if you are a UK tax payer - if you cease to be one in the future, please un-tick the box and let the Treasurer know. Gift Aid should be a considerable boost to the club's income and help us to avoid putting the subscription price up.
I already paid the club for my subscription without going through membership system - what do I do now?
You still need to create a membership profile on the new system. Choose the appropriate membership/package and when you get the request to pay, email the club treasurer at [email protected] and remind them how much you paid and (as closely as you can) when you sent it.
You still need to create a membership profile on the new system. Choose the appropriate membership/package and when you get the request to pay, email the club treasurer at [email protected] and remind them how much you paid and (as closely as you can) when you sent it.
Without a password, how do I get back to my membership entry again?
Once your record has been created, you can come back to it at any time by signing in using just the main Contact Email address you entered. The system will send a one time access link to your email address. The link will take you straight to your record without the need for a password.
Once your record has been created, you can come back to it at any time by signing in using just the main Contact Email address you entered. The system will send a one time access link to your email address. The link will take you straight to your record without the need for a password.
I am a Life member / Volunteer official - do I still need to do this?
Yes - even Life/Volunteer members (who don't need to pay anything) need to have their details properly recorded as club members. Life membership is suspended if membership details are not verified every year, and Volunteer officials need to be listed so that they fall under the club's liability insurance. If your membership type does not require a payment, you will not get a request for payment, just a final confirmation of Membership. We also hope to ultimately take other payments (e.g. for Premium fees or attending social events) through this system.
Yes - even Life/Volunteer members (who don't need to pay anything) need to have their details properly recorded as club members. Life membership is suspended if membership details are not verified every year, and Volunteer officials need to be listed so that they fall under the club's liability insurance. If your membership type does not require a payment, you will not get a request for payment, just a final confirmation of Membership. We also hope to ultimately take other payments (e.g. for Premium fees or attending social events) through this system.
Will club members be able to see each other's details?
The club respects your privacy and access to your information will be tightly controlled and only shared where necessary and appropriate. For instance, coaches need to know of any paddlers who cannot swim, team leaders need birthdates in order to enter paddlers in competitions, and key committee members will have access to emergency contact details so that they can be used in the case of an accident.
The club respects your privacy and access to your information will be tightly controlled and only shared where necessary and appropriate. For instance, coaches need to know of any paddlers who cannot swim, team leaders need birthdates in order to enter paddlers in competitions, and key committee members will have access to emergency contact details so that they can be used in the case of an accident.
Why is the club now charging for out-of-hours access and boat storage?
The rules surrounding Gift Aid mean we can only claim it on the part of the subscription which relates to our core purpose - access to scheduled sessions. Anything over and above that (such as use of the club facilities when the club is not officially in session, and/or boat storage) must be a separate payment, which we are calling the "Premium" fee.
The rules surrounding Gift Aid mean we can only claim it on the part of the subscription which relates to our core purpose - access to scheduled sessions. Anything over and above that (such as use of the club facilities when the club is not officially in session, and/or boat storage) must be a separate payment, which we are calling the "Premium" fee.
Can I register for Premium membership?
When you complete your membership profile you will be asked which members in your group would like the Premium add-on. The paddlers who have requested this will be reviewed shortly and permissions/racks allocated. Not everyone who has requested it will necessarily get it - the club will need to consider people's safety, the security of the premises, and how much room is available for private boats in the boathouse. You will not be charged for this add-on (£20) until permission has been confirmed.
When you complete your membership profile you will be asked which members in your group would like the Premium add-on. The paddlers who have requested this will be reviewed shortly and permissions/racks allocated. Not everyone who has requested it will necessarily get it - the club will need to consider people's safety, the security of the premises, and how much room is available for private boats in the boathouse. You will not be charged for this add-on (£20) until permission has been confirmed.
Why do Premium members need to have their own "On Water" PUK Membership?
The club's insurance does not cover use of the premises/equipment other than in the official scheduled sessions. Therefore, anyone using the premises/equipment outside of the scheduled sessions needs their own insurance.
All boats on CRT water (including the Stort) should have a licence. The club licences its own boats, but these licences are only valid during scheduled sessions. Therefore, anyone getting on the water in their own boat, even in scheduled sessions, needs to have their own licence.
Insurance and boat licence are both included in paid-for ("On Water") PUK membership.
The club's insurance does not cover use of the premises/equipment other than in the official scheduled sessions. Therefore, anyone using the premises/equipment outside of the scheduled sessions needs their own insurance.
All boats on CRT water (including the Stort) should have a licence. The club licences its own boats, but these licences are only valid during scheduled sessions. Therefore, anyone getting on the water in their own boat, even in scheduled sessions, needs to have their own licence.
Insurance and boat licence are both included in paid-for ("On Water") PUK membership.
How do I sign up for On Water Paddle UK Membership?
When you joined BSCC, a PUK "Club Associate" membership will have been created for you if you did not already have one. This is all you need if you are only paddling in a club boat during scheduled club sessions. To paddle at other times or in any other boat you need to upgrade to a paid-for "On Water" PUK Membership. Use your PUK number to log in to the PUK Membership portal here: https://paddleuk.justgo.com/ . (If you don't know what your PUK membership number is, just ask the Club Secretary.) If necessary use the forgotten password feature to send a reset to your registered email address. When you get in, go to the membership tab, select "On Water" PUK membership and purchase it.
When you joined BSCC, a PUK "Club Associate" membership will have been created for you if you did not already have one. This is all you need if you are only paddling in a club boat during scheduled club sessions. To paddle at other times or in any other boat you need to upgrade to a paid-for "On Water" PUK Membership. Use your PUK number to log in to the PUK Membership portal here: https://paddleuk.justgo.com/ . (If you don't know what your PUK membership number is, just ask the Club Secretary.) If necessary use the forgotten password feature to send a reset to your registered email address. When you get in, go to the membership tab, select "On Water" PUK membership and purchase it.
Can I store more than one boat at the club?
Since the loss of the outside store, space in the boathouse is very limited. Storing more than one boat is likely to involve a much higher fee. Decisions on this may be deferred until it is clear how much space there is.
Since the loss of the outside store, space in the boathouse is very limited. Storing more than one boat is likely to involve a much higher fee. Decisions on this may be deferred until it is clear how much space there is.
